FAQ
Is your jewellery waterproof?
Yes. Our jewellery is designed to be worn every day, including while showering, washing your hands, exercising, and swimming.
Crafted from premium materials, each piece is designed to maintain its beauty and shine through everyday wear.
Is your jewellery hypoallergenic?
Yes. Our jewellery is designed to be gentle on sensitive skin, making it comfortable for everyday wear.
Will my jewellery tarnish?
Our jewellery is crafted from premium 316L stainless steel and finished with 18K PVD Gold Plating, making it highly resistant to tarnishing.
With proper care, your jewellery is designed to retain its beautiful finish and shine for years to come.
What materials are used in your jewellery?
Our jewellery is crafted from premium 316L stainless steel and finished with 18K PVD Gold Plating.
This combination offers exceptional durability, comfort, water resistance, and long-lasting everyday wear.
To learn more about the materials we use, please visit our Materials & Quality page.
Can I wear my jewellery every day?
Absolutely.
Our jewellery is designed to move with you through everyday life. Whether you're heading to work, travelling, exercising, or enjoying a special occasion, your Silke Collective pieces are made to be worn and enjoyed every day.
How should I care for my jewellery?
To keep your jewellery looking its best, store your pieces separately when not being worn and avoid unnecessary contact with harsh chemicals or abrasive cleaning products.
For more detailed care instructions, please visit our Jewellery Care page.
How long does shipping take?
Orders are typically processed within 1–3 business days.
Once dispatched, estimated delivery times are generally:
- Main centres: approximately 2–4 business days
- Regional or outlying areas: approximately 3–6 business days
Delivery times are estimates and may vary depending on your location, public holidays or courier operations.
You’ll receive a tracking number by email once your order has been dispatched.
How can I track my order?
Once your order has been dispatched, you'll receive a tracking number via email so you can follow your parcel every step of the way.
Do you offer returns or exchanges?
Yes.
We accept returns and exchanges within 14 days of delivery, subject to our Returns & Exchanges Policy.
Please visit our Returns & Exchanges page for full details and eligibility requirements.
How can I contact Silke Collective?
We're always happy to help.
Email: info@silkecollective.co.za
We aim to respond to all enquiries within 1–2 business days.
