Returns & Exchanges
We want you to love every piece you receive from Silke Collective. If you're not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return, your item must:
- Be unworn and unused.
- Be returned in its original packaging.
- Be in its original condition.
- Be accompanied by proof of purchase.
Once your return has been received and inspected, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method.
Exchanges
We accept exchanges within 14 days of delivery, subject to product availability.
Items must be returned in their original, unworn condition and original packaging.
Non-Returnable Items
For hygiene reasons, earrings cannot be returned or exchanged unless they are faulty.
The following items are also non-returnable:
- Sale items
- Gift cards
- Items damaged through misuse, accidents, or normal wear and tear
Faulty or Incorrect Items
If you receive a faulty item or an incorrect order, please contact us within 7 days of receiving your parcel.
To help us assess the issue quickly, please include:
- Your order number
- A brief description of the issue
- Clear photographs of the item
Where a manufacturing defect is confirmed, we'll arrange a replacement, exchange, or refund.
Return Shipping
Customers are responsible for return shipping costs unless the item received is faulty or incorrect.
We recommend using a tracked courier service, as Silke Collective cannot be held responsible for items lost during return transit.
Need Assistance?
If you have any questions about returns or exchanges, we'd be happy to help.
Email: info@silkecollective.co.za
We aim to respond to all enquiries within 1–2 business days.
