Shipping policy
Thank you for shopping with Silke Collective.
We are committed to ensuring your order is carefully prepared, securely packaged, and delivered as quickly and safely as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received and confirmed.
Processing times may be slightly longer during promotional periods, public holidays, or peak shopping seasons. If this occurs, we'll do our best to keep you informed.
Shipping Within South Africa
We proudly offer nationwide delivery across South Africa using trusted courier partners.
Standard delivery: R130
Complimentary standard delivery is available on orders over R1,000.
Certain remote, outlying, farm, plot, mine, hospital, power station, or high-risk delivery areas may attract an additional courier surcharge.
Where an additional surcharge applies, we will contact you before dispatch to arrange payment of the additional amount.
Complimentary delivery on orders over R1,000 covers the standard delivery charge only and does not include additional courier surcharges.
Estimated Delivery Times
Once your order has been dispatched, estimated delivery times are generally:
- Main centres: approximately 2–4 business days
- Regional or outlying areas: approximately 3–6 business days
Delivery times are estimates only and cannot be guaranteed. Delays caused by couriers, weather conditions, public holidays, or other circumstances beyond our control may occasionally occur.
Order Tracking
Once your order has been shipped, you'll receive a confirmation email containing your tracking number so you can follow the progress of your parcel.
Incorrect Delivery Information
Please ensure all delivery details are entered correctly at checkout.
Silke Collective cannot be held responsible for delays, failed deliveries, or additional courier charges resulting from incorrect or incomplete delivery information supplied by the customer.
Failed Deliveries
If a parcel is returned to us because of an incorrect address, failed delivery attempts, or failure to collect the parcel where applicable, the customer may be responsible for any additional shipping costs required to resend the order.
Lost or Damaged Parcels
If your parcel is lost or arrives damaged, please contact us as soon as possible at:
We'll work closely with our courier partner to investigate the matter and resolve it as quickly as possible.
Contact Us
If you have any questions about shipping or delivery, we'd be happy to help.
Email: info@silkecollective.co.za
We aim to respond to all enquiries within 1–2 business days.
