Privacy policy
At Silke Collective, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.silkecollective.co.za, place an order, contact us, or interact with our services.
Information We Collect
We may collect personal information including:
- Your name
- Email address
- Contact number
- Billing address
- Delivery address
- Order and purchase details
- Payment-related information
- Information you provide when contacting us
- Website usage information such as device, browser, and interaction data
Payment information is processed securely through third-party payment providers and is not stored by Silke Collective unless required for legitimate business purposes.
How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Arrange delivery and provide tracking information
- Communicate with you about your order
- Respond to enquiries and customer service requests
- Process returns, exchanges, and refunds
- Improve our website, products, and customer experience
- Prevent fraud or misuse
- Meet legal, accounting, and regulatory requirements
- Send marketing communications where you have agreed to receive them
Marketing Communications
If you subscribe to our mailing list or agree to receive marketing communications, we may send you information about:
- New collections
- Product launches
- Special offers
- Promotions
- Silke Collective news
You can unsubscribe at any time by using the unsubscribe link included in our marketing emails.
Sharing Your Information
We may share your personal information with trusted service providers where necessary to operate our business.
These may include:
- Payment providers
- Courier and delivery partners
- Shopify and website service providers
- Email and marketing platforms
- Analytics providers
- Professional advisers or service providers where required
We only share information that is reasonably necessary for these services to be provided.
Courier and Delivery Information
To deliver your order, we may share relevant information with our courier partners, including your:
- Name
- Delivery address
- Contact number
- Order or shipment information
This information is used to arrange and complete delivery of your parcel.
Cookies and Website Data
Our website may use cookies and similar technologies to:
- Keep the website functioning correctly
- Remember certain preferences
- Understand how visitors use our website
- Improve website performance
- Support advertising and marketing activities
You may be able to control or disable certain cookies through your browser or available website privacy settings.
Keeping Your Information Secure
We take reasonable steps to protect your personal information from:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
However, no online system can guarantee absolute security.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for:
- Processing and managing orders
- Customer service
- Accounting and tax requirements
- Legal or regulatory obligations
- Resolving disputes
- Protecting our legitimate business interests
Your Rights
Subject to applicable South African law, you may have the right to:
- Request access to personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Request deletion of information where legally permitted
- Object to certain uses of your personal information
- Withdraw consent where processing is based on consent
- Opt out of direct marketing communications
To make a privacy-related request, please contact us using the details below.
Protection of Personal Information
Silke Collective handles personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act (POPIA).
We process personal information only where there is a lawful and legitimate basis to do so.
Third-Party Websites and Services
Our website may contain links to or use services provided by third parties.
These third parties may have their own privacy policies and practices.
Silke Collective is not responsible for the privacy practices of independent third-party websites or services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updated version will be published on this page.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Email: info@silkecollective.co.za
Website: www.silkecollective.co.za
