Refund policy

At Silke Collective, we want you to love every piece you receive. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, your item must:

To request a return, please contact us at:

Email: info@silkecollective.co.za

Once your return request has been approved, we'll provide you with detailed return instructions.

Please note that returns sent without prior approval may not be accepted.

Please inspect your order upon delivery.

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of receiving your order.

To help us resolve the issue as quickly as possible, please include:

Where a manufacturing defect or fulfilment error is confirmed, we'll arrange a replacement, exchange, or refund where appropriate.

For hygiene reasons, earrings cannot be returned or exchanged unless they are faulty.

The following items are also non-returnable:

We accept exchanges within 14 days of delivery, subject to product availability.

Items must be returned in their original, unworn condition and original packaging.

Once we've received and inspected your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method.

Please allow up to 10 business days for the refund to reflect in your account, depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at:

Email: info@silkecollective.co.za

Customers are responsible for return shipping costs unless the item received is faulty or incorrect.

We recommend using a tracked courier service, as Silke Collective cannot be held responsible for parcels lost during return transit.

If you have any questions about returns or refunds, we'd be happy to help.

Email: info@silkecollective.co.za

We aim to respond to all enquiries within 1–2 business days.