Track Your Order

Once your Silke Collective order has been dispatched, you’ll receive a tracking number and tracking details via email.

You can use these details to follow the progress of your parcel from dispatch to delivery.

How to Track Your Order

Once your parcel has been handed over to our courier partner:

Check your dispatch confirmation email from Silke Collective.
Locate your tracking or waybill number.
Use the tracking link provided in your email to view the latest delivery updates.

Tracking information is sent once your order has been processed, packed, and dispatched.

Orders are typically processed within 1–3 business days after payment has been received and confirmed.

Please allow some time after dispatch for tracking information to update on the courier system.

If your order has been marked as dispatched but you have not received your tracking details, please check your spam or junk folder first.

If you still cannot find the email, contact us, and we’ll gladly assist.

Courier tracking information may include updates such as:

Tracking updates are provided by the courier and may occasionally take some time to reflect.

If your parcel appears to be delayed or you need assistance with tracking, please contact us.

Please include your order number so we can assist you as quickly as possible.

Email: info@silkecollective.co.za

We aim to respond to enquiries within 1–2 business days.