Terms of service

1. About Silke Collective

Silke Collective is an online jewellery store operating in South Africa.

Our website allows customers to browse and purchase jewellery and related products offered by Silke Collective.

2. Use of Our Website

You may use our website for lawful personal shopping purposes.

You agree not to:

  • Use the website for unlawful or fraudulent purposes
  • Attempt to interfere with the operation or security of the website
  • Copy, reproduce, or commercially use our website content without permission
  • Submit false, misleading, or incomplete information

We reserve the right to restrict access to our website where misuse is suspected.

3. Product Information

We make every reasonable effort to display our jewellery as accurately as possible.

Due to differences in screens, lighting, photography, and device settings, colours and appearance may vary slightly from what you see online.

Product measurements, weights, and descriptions are provided as accurately as possible.

4. Pricing

All prices are displayed in South African Rand (ZAR).

Prices may change from time to time without prior notice.

The price charged will be the price displayed at the time your order is placed, subject to any obvious pricing or system error.

5. Orders

Placing an order through our website does not automatically guarantee acceptance.

An order may be cancelled or declined where, for example:

  • An item is unavailable
  • Payment cannot be verified
  • Incorrect information has been supplied
  • A pricing or technical error has occurred
  • We reasonably suspect fraudulent activity

If we cancel an order after payment has been received, any amount due to you will be refunded to the original payment method.

6. Payment

Payment must be completed using one of the payment methods available at checkout.

Orders will only be processed once payment has been successfully received and confirmed.

7. Shipping & Delivery

We deliver throughout South Africa.

Standard delivery charges, free-shipping thresholds, estimated delivery times, and additional courier surcharges are explained in our Shipping & Delivery Policy.

Certain remote, outlying, or high-risk areas may attract additional courier charges.

Delivery times are estimates and may be affected by courier operations, public holidays, weather, or circumstances outside our control.

8. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are subject to our:

Returns & Exchanges Policy

and

Refund Policy

Please review these policies before completing your purchase.

Nothing in these Terms of Service is intended to limit rights available to consumers under applicable South African law.

9. Jewellery Care & Wear

Our jewellery is designed for everyday wear and is made using the materials described on our Materials & Quality page.

Although our jewellery is waterproof and tarnish resistant, normal wear, misuse, accidental damage, improper care, or exposure to harsh chemicals may affect its appearance or condition over time.

Please refer to our Jewellery Care page for recommended care instructions.

10. Intellectual Property

All content on the Silke Collective website, including branding, logos, text, photographs, graphics, designs, and website content, belongs to Silke Collective or is used with permission.

Content may not be copied, reproduced, distributed, or used commercially without prior written permission.

11. Third-Party Services

Our website may use third-party services for functions such as:

  • Payments
  • Shipping
  • Website hosting
  • Analytics
  • Email communications

These services may be subject to their own terms and privacy policies.

Silke Collective is not responsible for the independent operation of third-party websites or services.

12. Website Availability

We aim to keep our website available and functioning correctly.

However, we cannot guarantee uninterrupted access at all times.

The website may occasionally be unavailable due to maintenance, technical issues, updates, or circumstances outside our control.

13. Limitation of Liability

To the extent permitted by law, Silke Collective will not be liable for indirect or consequential loss arising from the use of our website or products.

Nothing in these terms excludes or limits liability where it would be unlawful to do so or where consumer rights apply under South African law.

14. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that your information may be processed where necessary to complete orders, process payments, arrange delivery, and provide customer service.

15. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will always be available on this page.

Continued use of our website after changes are published will be subject to the updated terms.

16. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any rights available to consumers under applicable South African legislation remain unaffected.

17. Contact Us

If you have any questions about these Terms of Service, please contact us:

Email: info@silkecollective.co.za

Website: www.silkecollective.co.za