Shipping & Delivery
Thank you for shopping with Silke Collective.
Every order is carefully prepared and beautifully packaged to ensure it arrives safely and ready to be enjoyed. We aim to provide a smooth and reliable delivery experience from the moment your order is placed.
Order Processing
Orders are typically processed within 1–3 business days after payment has been received and confirmed.
Processing times may be slightly longer during launches, promotional periods, public holidays or peak shopping seasons.
Shipping Within South Africa
Silke Collective delivers nationwide across South Africa.
Standard delivery: R130
Complimentary standard delivery is available on orders over R1,000.
Please note that certain remote, outlying or high-risk delivery areas may attract an additional courier surcharge. Where an additional surcharge applies, we will contact you before dispatch.
Complimentary delivery on orders over R1,000 covers the standard courier charge only and does not include additional remote, outlying or high-risk surcharges.
Estimated Delivery Times
Once your order has been dispatched, estimated delivery times are generally:
- Main centres: approximately 2–4 business days
- Regional or outlying areas: approximately 3–6 business days
These timeframes are estimates and may vary depending on your location, public holidays, courier operations or circumstances outside our control.
Order Tracking
Once your order has been dispatched, you will receive a tracking number by email so you can follow the progress of your delivery.
Delivery Partners
We use trusted courier partners to deliver Silke Collective orders safely throughout South Africa.
Delivery Information
Please ensure that your name, contact number and delivery address are entered correctly at checkout.
Silke Collective cannot be held responsible for delays, unsuccessful deliveries or additional courier charges caused by incorrect or incomplete information supplied by the customer.
If a parcel is returned to us because of incorrect delivery information or repeated unsuccessful delivery attempts, additional delivery charges may apply before the parcel can be resent.
Lost or Delayed Parcels
Courier delays can occasionally occur.
If your parcel appears to be delayed, please contact us and we will assist with tracking the shipment and communicating with the courier where necessary.
Need Assistance?
For any questions regarding your order or delivery, please contact us:
Email: info@silkecollective.co.za
We aim to respond to enquiries within 1–2 business days.
