Refund Policy
Once your returned item has been received and inspected, we’ll notify you of the outcome.
If your return is approved, your refund will be issued to the original payment method used for the purchase.
Refund Processing Time
Once a refund has been processed by Silke Collective, please allow additional time for your bank or payment provider to reflect the funds in your account.
Processing times may vary depending on your payment provider.
Shipping Charges
For change-of-mind returns, original delivery charges are generally non-refundable.
Customers are responsible for return shipping costs unless the item received is faulty, defective, or incorrect.
Where applicable, additional courier surcharges already incurred may also be non-refundable.
Faulty, Damaged, or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible.
Please include:
- Your order number
- A brief description of the issue
- Clear photographs of the item
Where a manufacturing defect or incorrect item is confirmed, we’ll assist with an appropriate replacement, exchange, or refund.
Items damaged through misuse, accidental damage, improper care, or normal wear and tear are not considered manufacturing defects.
Non-Refundable Items
The following items are not eligible for a change-of-mind refund:
- Earrings that have been worn or tried on, for hygiene reasons
- Gift cards
- Items that have been worn, used, altered, or damaged after delivery
Any rights you may have under applicable South African consumer law remain unaffected.
Need Assistance?
If you have any questions regarding a refund, please contact us.
Email: info@silkecollective.co.za
We aim to respond to enquiries within 1–2 business days.
